Privacy Policy

PROSOLVE (NEW ZEALAND) – PRIVACY POLICY

When you use our services or contact us (online or in “the real world”), you trust us with your personal information. We collect and store this information about you to help us deliver the best possible legal and patent attorney services.
Here we will explain what information we collect, how we collect it and what we actually do with it.
By giving us your information you are agreeing for us to process it in the ways described here.

Who are we?

S.T.L. Trading Company Limited T/A ProSolve (New Zealand).

What information do we collect?

Our main operate is currently in New Zealand, and we operate our business bound by the respective privacy laws in New Zealand, this includes the New Zealand Privacy Act 2020 and the information privacy principles set out in that Act. 

For the purposes of this privacy policy, “personal information” is information about an identifiable individual (a natural person).

We collect personal information that helps us contact you, solve your legal problem and personalise our content for you. This includes:

• Communicating with you
• Improving our website, social media pages and connected applications
• Giving you information
• Internal administrative record keeping
• Product improvement and Business Development
• Marketing, including sending you information about our products, our competitions and other parties
We will only ask for, use or share sensitive information with your consent and only for the reason we collected it (unless we need to by law). 

We collect contact details like your name, phone number, email and address. We may collect payment details if you order through our website. If we don’t need your information anymore, we will anonymise or delete it.

If you are giving us others’ personal information, please do so only if they agree to this policy.

When you access any website including ours, you may be providing it with information about your location, Internet provider, computer hardware, browser type and operating system. 

How do we collect information?

We collect personal information about you:

• from you when you provide that information to us, including when you reach out to us through the phone, use our website or open our emails;
• from third parties where you have authorised this or the information is publicly available.

Information collected could be gained through online enquiry forms, emails or details provided when you download any brochures or flyers.

We also use software like cookies to tell us how you use our website and how we can help you. Cookies are tiny digital identifiers that are automatically stored on your computer. These help us personalise our service to you, and can be turned off or deleted at any time through your browser settings.

You do not have to disclose your information to us or you can remain anonymous when dealing with us in relation to a particular matter. However, this may mean that we will not be able to provide our services to you

What do we do with this information?
Using your information

We use all personal information legally, fairly and transparently and on this page we explain everything that we do with it. We will only use your information to give you the best service possible, which comes down to displaying the right products for you, communicating with you and marketing our services to you. This includes:

• Giving you advice and recommendations
• Delivering products to you
• Asking you for feedback, and
• Marketing

We do these through:

• Phone calls
• The checkout pages on our website
• Emails, and
• Snail mail (occasionally) 

We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use our Site in accordance with these Terms. All other uses are prohibited without our prior written consent.

Security and storage your information

We store your information securely, and only our staff can access it. We use physical, electronic and management processes to keep your information safe from loss, unauthorised activity, or other misuse. For example:

• Access to your information is protected by strict user logins
• Our servers are locked away with multiple physical safeguards
• All our staff are trained in information security, and
• We limit access to your information to just our staff

While we do our best to ensure personal information is kept secure and take reasonable steps to protect it from misuse, loss, interference, unauthorised access, modification or disclosure, no system is totally secure and we cannot guarantee your information is completely protected from hackers, interference or misappropriation. If you suspect any misuse, or loss of, or unauthorised access to, your information, please contact us immediately.

Sharing your information

Your information may be shared within the company in accordance with this privacy policy, and all employees handling your information are required to comply with the New Zealand Privacy Act 2020. 

Further, all disclosure of information by us within the business is subject to compliance with all legal requirements.

We also share your information with a core few organisations that we work with to collect, process and use your information. These include:

Data analysis (Google Analytics and Red Technology)
Marketing content (Force24)
Online Forms (Red Technology)

Aside from these, we might also occasionally share your information with other contractors and groups like marketers, advisors, data storage, couriers and payment service providers, and only on a need-to-know basis. This includes providers of IT, data storage, web-hosting, servers, debt collection, maintenance, marketing, advertising, professional advisory, credit reporting, compliance and payment systems services. 

This may mean your personal information is held and processed outside New Zealand, including in Australia and the UK etc.

We will never sell your information (or give it away for free). However the government might ask for your information – for example through certain laws or a court order. This might include the police investigating a crime, or a court hearing for failure to pay. If this happens, we’ll comply. If ProSolve (New Zealand) is ever sold, your personal information will also be shared with the new owner.

Remember, when reaching out to us online, we can’t guarantee that your information hasn’t been intercepted by someone else before reaching us. That’s your responsibility! 

How to contact us

If you’re unhappy with something we’ve done or you think we’re not following privacy laws, let us know and we’ll get back to you promptly to try and fix that. Just reach out by completing our contact form (https://prosolveproducts.co.nz/contact-us).
You can also make a complaint to the Office of the Privacy Commissioner (https://www.privacy.org.nz/your-rights/making-a-complaint)
If this policy ever changes, we’ll update it here.